Pricing
All prices are shown in Norwegian Kroner, Nok, and includes shipping in Norway and Norwegian VAT. 
We will change the pricing on products depending on the currency situation and other events, when we feel like it without prior notification. It hasn't happened too often, but it might.
If the pricing is wrong (too high or too low) when you place the order, we'll let you know that we'll either have to cancel your order (low pricing) or give you a refund (high pricing).

Shipping
Shipping within Norway is included in all our prices, unless clearly stated otherwise.

If you choose shipping to Denmark, Finland or Sweden, we will remove Norwegian VAT and add 200Nok in shipping fee (read more under "International Shipping").
Some smaller items we will not ship alone, but rather as a part of a larger order where shipping is included.
Should you wish to purchase some smaller items, feel free to send us an e-mail. 

When do we ship?
Our goal is to ship orders every working day (monday - friday). 
If you place an order, destined to an adress somewhere in Norway, prior to 3pm. monday-friday Norwegian timezone, your order will normally ship the same working day.
For domestic orders, we have stopped sending tracking info in emails. You will get an sms when the shipment has reached your local (norwegian) post office. You can enter your norwegian mobile-number at posten.no to track the order. 

Occationly the customer will need the items to be received asap. We can arrange this as well, on an order to order basis. We don't charge anything in regards to our effort to make this happen, but you'll need to pay the additional shipping fee.

In other scenarios there are alternative ways to deliver your order that are either more convenient or faster for you: this includes shipping with the Moss-Horten ferry, or perhaps a delivery by a bus (ie. Valdres expressen) or to friend of you (or even our friends) coming to pick it up. Get in touch and we'll see what can be done.

Sometimes we're taking a vacation, or we're travelling (in summer, for Christmas, Easter or whenever). In those instances it will take some extra days before you receive your items, but you will receive them. We will not announce this in advance - sorry! - but you are free to cancel your order if you feel things are moving too slowly.


Exchange or return of products.
Should you wish to change the brand, model or colour of your product - please let us know, by phone or e-mail (see bottom of page). As long as the product we receive in return is not used, we'll make the exchange. But, please be in touch so that we can check and see if we have the other product in stock.
We have no "restocking fee", but please note that you have to pay for the shipping costs.

Preorders
Some products are beeing added to the shop as preorders. On our part, we ship these items as soon as we receive them, and most often the same day as we receive them. But, we cannot guarantee delivery to a certain date simply because a lot of stuff can happen during; production, shipping to us and customs and probably more. Some brands are more predictable than others when it comes to delivery. 
But, we're always open for you to cancel your preorder while you are waiting, and then we'll give you a refund, of course.

Our preorder usually fall into one of three categories;
   1) "Expected delivery to a certain week or month": Means the product is sold out even at the manufacterers warehouse, but that we've placed a production order with a roughly expected delivery timeframe. We're awaiting closer notification/info.
   2) "Expected delivery to a certain day/date": Means the product has been shipped and is en route to our warehouse. Timeframe is depending on the transportation and/or the customs process.
   3) "Preorder": We've placed an order but have no idea when the product will be here. 

Faulty products
We check any item prior to shipping to avoid shipping rogue products. But, we're not perfect eventhough most of our products are. Sometimes things happen. Call us, send an e-mail (see bottom of page) and let us know.


Regrets and returns
- When you purchase products over the internet, in Norway at least, you have 14 days of unconditional return of products. But you have to pay the return shipping-fee your self.
- Included in most prices is the shipping fee for shipping within Norway. When you return a product we will deduct the shipping cost (usually 170 Nkr. For orders with a weight or volume above 10 kg the shippingcost is higher) when we reimburse you.
- Upon return of products it is the customer who pays the shipping cost according to  Norwegian law: "Lov om opplysningsplikt og angrerett m.v ved fjernsalg og salg utenfor fast utsalgssted" (angrerettloven). By the same law, your right to return the product is lost if the product has been used or has been degraded in any way that renders it not suitable for sale. 
- The customer has to pay the return shipping fee. Within Norway, the easiest way is to return the product as "Postens Norgespakke". That will give you a tracking number + the product is insured (10.000 Nkr) during shipping.
- You are, of course, welcome here in person to return a product.

- We will not reimburse discounted and/or discontinued products.

Payment
If you choose to pay using PayPal (either your credit card or PayPal account), a secure and encrypted external solution is used. That way we never get any information about your credit card details or similar. We cannot even access that information at a later time.

OBS! Should you choose to use Klarna (www.Klarna.no) as payment, you will have to share your social security number (11 digits) with them. This is a requirement of Klarna, and is not shared with us/Fotobag.no.


GDPR
We, here at Fotobag.no, have always believed that you have a right to your own privacy. We certainly appreciate our own. Therefore, ever since our startup we have never sent spam- or product info to our customers email/phone or whatever device. If you want that kind of info - simply follow us/unfollow us on Facebook.com/fotobag.no - simple.

When you place an order with us, we collect a little info about you:
- name.
- street adress.
- phone number.
- email.
- did you use Klarna or Paypal?
- product.
- how you found us.

We use (and have always used) this is info in 5 ways: 
1) to contact you if there is a problem with your order.
2) to ship the order to you.
3) to verify that you have payed for the order.
4) we are really curious as to how you found us.
5) if there is a problem with your product at a later time, we like to know that you have bought the product from us. And if you delete the e-mail receipt you get with your purchase, we have a copy of your order.

Other than this, we don't use the information we receive! We don't have the manpower to (we wish we did).
We don't sell or lend or in any other way share the information we receive. We never have, and we certainly don't dare to now!

When you select Klarna or PayPal as your way to pay, we share some information with them (name, adress, telephone number, email and product. In our agreement with them, we never let them use that information in any way - we never have and never will.

Please respect our wish and need (see pt. 5 above) to maintain the information we receive when you place an order. If you don't - let us know by phone or email. Or, simply don't place an order.

Feel free to call us if you have any questions about this, or our products.


E-mail
When you place the order, we do ask for your e-mail.
- We never ever send you spam or product info or news. Never have, never will.
- If you want news and/or discount offers from us, follow us on facebook. 
That way the choice is yours, and you can keep your in-box clean. We think you like that :-)
You can always unfollow-us whenever you like.


Come for a visit?
No problem, but please call or email us first! (We've got a bunch of kids so we're not always in). When you come by, please bring the gear you want to fit inside the bag/backpack. We've got plenty of time, and guaranteed: no other customers to disturb you!


T: +47 47400026
E:  Post (a) fotobag (dot) no

Adress:
Wankels vei 40
1539 Moss 
 Norway

Company:
 Eplenektar Invest As, org.nr: 995122251MVA
 Wankels vei 40
 1539 Moss 
 Norway