Shipping to Denmark, Finland and Sweden:

When you select shipping to one of these 3 countries, the following 2 things will automaticly happen: 

1) we remove norwegian VAT, and 
2) we add 200Nok for shipping. 

- We add a specified customs invoice to each and every international shipment to help facilitate the customs processing for you. 
- When your order arrives at your local post office you will have to pay VAT and/or customs. This has nothing to do with us, and it is not our responsibility or wrongdoing. If you disagree with these costs you'll have to start working with politics. Don't call us about it.

- We ship orders on a daily basis, in 95% of the cases. But, for international orders to ship the same day (monday through friday) we kindly ask you to place your order before 2pm, Norwegian time zone. This is because we have to make a customs invoice and order international delivery.

- Tracking number will be sent as soon as the bag is detected/scanned at the post office (Sometimes there is a delay in this scanning process, this does NOT mean the order isn't sent, it just means you get the tracking number a bit later)

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Shipping to the EU, USA, Oceania, Russia, Asia, Africa and the rest of the world:

For other countries we have to calculate shipping on an order to order basis. Please send us an e-mail stating the items you'd like + your postal adress. We'll get back to you with the shipping cost.

When you decide to make a purchase, we will send you an invoice through PayPal in the amount we have agreed upon. 

- We also remove "your" item from the webshop to make sure it's not beeing sold to another customer while awaiting your payment. 
- Payments recieved before 2 pm.(norwegian time) monday to friday have their orders sent the same day 95% of the time. 
- We add a specified customs invoice to each international shipment to facilitate the customs process on your behalf.
- Tracking number will be sent as soon as the bag is detected/scanned at the post office (Sometimes there is a delay in this scanning process, this does NOT mean the order isn't sent, it just means you get the tracking number a bit later).

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General info:

- We’re a really small company. For you this is good since you can reach us almost 24/7/365 on Facebook + weactually do try to accomodate almost any customer’s needs and quirks + we do have extensive knowledge of our gear. 

- We ship orders on daily basis. Occationally we’re taking a few days off (ie. summer, Christmas, Easter and such), and sometimes we take the weekend off and leave on thursday. It’s not very often, but it does happen. We don’t advertise this in advance (thank you for understanding!).

- We are very careful not to promise you how long the shipping time will be, but we can give you an estimate. Please remember that mistakes do happen, even with shipping, so it may take a longer period of time than the original estimate. We don’t transport the orders our self, and obviously can’t make a definitive promise for an other company. 

- If you’re in a hurry, we can ship as express. But, it is very, very expensive.

- We do not ship as a “gift” or any other clever solutions, so please don’t ask. We’re a small business, but we’re still serious about it.

- If you buy several products, we try as hard as we can to make the shipment’s volume as small as possible to save you money on shipping. This will include putting smaller items into larger ones. In some cases this will force us to rearrange the dividers in the camerabag/-s. If we do this, the items may not look "new/right out the factory" when you open the box at home. But, we only sell new and unused items, unless after an utterly clear agreement with you. 
(Ie. we might put a small ICU within a larger one). 

- Occationally we have experienced that the shipping cost we’ve charged customers have been too high. In those rare occations, we actually do give a refund. We don’t know why this happens, and it is not very often. 
(Typically this have been orders shipped around the world, and where we’ve been able to compress the items heavily).

- Sometimes we do make mistakes, and sometimes the products are defective. It really doesn’t happen a lot of times with our brands - that’s why we do business with them. But, in the rare instances it does happen, we’ll try to fix it ourselves. Other times it is easier to get replacements directly from the brand. We’re an authorized retailer and distributer for several of the brands so don’t worry about getting turned down because of us. 

- We try our best to keep you happy and as informed about your purchase as possible, we really do! So, if you end up beeing happy about us and our work, please recommend us to friends and family, give us a review on Facebook. We’re a small company and in need of all the help we can get - all small companies do. Thanks in advance!

- If you're not happy about your purchase; please contact us directly (phone, e-mail or a direct Facebook message) to allow us to fix the problem. After that, if you're still not happy, you can give us a bad review and shout as hard as you like. 


If you have any questions or you need addiotional information please send us an e-mail, or a message on Facebook.


Kind regards

Anne-Grete & Rune LH
T: (+47) 47400026 (Norway)

Fotobag.no
Wankels vei 40
1539 Moss
Norway